The Belvedere Hotel

Location

Cost

Location, staff, rooms were all excellent. I loved having a tub and shower after a lot of walking.

The carpet in the room seemed old and dirty compared to the beautiful marble and chandelier. The air conditioner worked great and sounded powerful (a little loud) when it came on.

It was close to a lot.

Bedroom set up could be improved. Had 2 beds one nightstand pugs were on the side not where nightstand was. Had usb ports but they didn’t work. Toilet paper was really far hard to access. The offering of coffee and snack in morning. Consisted of a machine of hot water with flavor and granola bars the tiny ones. No muffins no juice. Omg could you invest in a bunn machine. Tiny bath towels only one for a two bedroom. The view not so much

For a NYC hotel room it was spacious. Room was comfortable and had all the amenities we needed for our stay.

Wish the room had a coffee maker but it wasn't a deal breaker since there was coffee downstairs.

The hotel’s location was fantastic! It was very central, making it easy and convenient to get everywhere. That was definitely what I loved most about my stay.

Normally, the first impression of a hotel, whether positive or negative, is shaped by the staff who welcome you at reception. Unfortunately, at this hotel, I encountered some of the rudest and most unpleasant staff I have ever experienced. After a 13-hour flight followed by two hours in traffic, we finally arrived at the hotel in the late afternoon, completely exhausted. As I always do, I handed over all three passports for our family. However, the receptionist practically threw them back at me and rudely demanded, "Just give me the passport of the person whose name is on the reservation." There were countless more polite and professional ways to communicate such a simple request, so I found this attitude quite shocking. The situation continued when we discussed our room. The receptionist explained that the room we were asking about belonged to a different category and could only be provided if available. However, instead of offering any assistance or alternatives, the response was simply, "I can't give you that room." I explained that my daughter had a broken foot and was using crutches, so we genuinely needed to find a practical solution. Only after I insisted did the receptionist call the manager, who thankfully helped resolve the situation. Throughout our one-week stay, the reception staff displayed absolutely no warmth, empathy, or even the slightest smile. On the other hand, I must say that the housekeeping staff were genuinely kind, friendly, and welcoming. Unfortunately, our departure brought another unpleasant experience. When leaving our luggage with the concierge, I simply counted our bags and mentioned how many large and small suitcases we had. The staff member responded with an incredibly arrogant remark: "This isn't my first time doing this. I've been doing this job for ten years." I found this response completely unnecessary, disrespectful, and unprofessional.

Tile flooring not carpet.

The room ac units were loud and when set at 72 it would go back up to 78.