Best Western Plus Hotel Universo

The hotel is few minutes away from the train station and it’s surrounded by Resturants and souvenirs shops

I was looking for a nail filer but didn’t find in the bathroom kit as I broke a nail while being there , also the room service is only tied up to the working hours of the roof top Resturant which in our case was not convenient as by the time we checked in we wanted to have lunch but the service wasn’t available

die Betten sind bequem, das Bad ist modern, auch wenn etwas klein

das Zimmer wurde bis 13 Uhr nicht gemacht, als ich um 14.30 nach 1,5 h das Zimmer verlies, hatte ich Handtücher und WC Papier vor der Tür, also nach 14.30 werden die Zimmer auch nicht mehr gemacht, die Zimmertür hat eine große Spalte und die ganze Nacht schein das Licht ins Zimmer vom Korridor, zudem hat man die volle Lautstärke vom Korridor. Der Rezeptionist hat sich lieber um die amerikanischen Gäste gekümmert, die nach uns kamen und von der Seite sich einbrachten, anstatt unsere Zimmerkarten zu machen, zudem war er sehr reserviert und man fühlte sich nicht recht willkommen.

舒適的床與地點

感覺電梯很老舊

Conveniently located to main train station so easy access from airport. Buffet breakfast excellent. Particularly enjoyed the 'egg station'. Staff at main reception very courteous and helpful.

Cost.

Room 211was small, dark and depressing. Carpet is long past its best and needs replacing

What a great find. This hotel would definitely get 5* in the UK. Our room was AMAZING. Spacious, two bathrooms, 4 shower heads including a double rain shower with third hand held shower. Robes and slippers. Recently refurbished. Lovely, fresh towels. Nice deep bath, bidet, two toilets. Very clean. Kettle with plenty of tea & coffee & a fridge. The restaurant and roof top bar offered stunning views at night of the Basilica di Santa Maria Maggiore. The staff couldn't be more helpful. We got a lovely gift bag of shampoo, conditioner and soap on arrival which is all natural products from Sicily. It's also very close to Termini for the metro and loads and loads of restaurants. The perfect place to stay. Thank you to all the staff for giving us the best holiday. 5 stars all round. It also has a great gym, it has air conditioning which I wish I had realised sooner 😆. One tip if coming from the UK: There was only 1 proper EU 2 round pin charging socket, so bring an extension lead or buy a Schuko (Type E/F) to Italian Type L adapter. Wonderful hotel. Room 629 is the best!

Could have some with more EU sockets.