Ace Hotel Kyoto

Clean, fun, good location.

Nothing

Housekeeping and location.

The wifi-internet connection was unreliable. This occurred throughout our stay and made working much more difficult.

Great location. Super comfortable room with lots of space and light. Best pillows I've had since arriving in Japan three weeks ago. Staff were very helpful and friendly. The coffee shop downstairs was open early for first matcha of the day as local cafes open much later. Really lovely four night stay. Thank you

Nothing. Was all great.

Instalações bonitas, quarto, café da manhã

Nada a registrar

Location is great, close to the train stailn

The lobby is shared by hotel guests and customers of the adjoining coffee shop, who often take up so much space that hotel guests have little room. Hotel guests need a dedicated seating area, especially during check-in. Also, Kosa, the steak restaurant, needs to improve its customer service. The food took a long time to arrive, and the server didn't explain the menu or the wine and drink list. They should at least have offered us complimentary bread while we waited. The meat was tender, as expected, but the side dish was tiny—and they charged us for it!!!?? We've been to high-end restaurants, but this was the smallest portion we've ever had. The server looked tired and rushed…r nuts while we waited.

The Ace Hotel is well-located with impressive architecture for a Kyoto city hotel. The lobby is lively and full of energy, with great adjacent shops integrated into the complex, and its location right near Karasuma Oike Station is ideal. The staff is dynamic and communicates exceptionally well.

Narrow beds made sharing with tweens a struggle, and we were disappointed to be asked for an extra charge for a folding bed despite staying within our registered guest count. Seeing the setup upon arrival, we immediately decided to shorten our stay and move to another hotel. Even then, management only permitted us to cancel the third night, refusing a cancellation for the second. By Japanese hospitality standards, the stay fell somewhat short of expectations.