“Fantastic staff and excellent customer service”
We are moving to Dubai soon in February and are staying here at Voco for 8 days while we organise things over the New YearI just want to say the thing that makes this hotel are the people who work here. Every person that we have interacted with has provided 1st class service. The restaurant staff Shifa, Rashmi, Sharjeel all so attentive and fantastic with our food allergies. My daughter is allergic to peanuts and I am allergic to sesame and they have taken such good care of us, explaining what is safe to eat - this has been the best allergy treatment we’ve ever experienced. Even the room service we ordered, someone personally phoned us after our order to explain that our order was safe and the allergens were not present. The food was delicious also by the way!!! The receptionist who checked us in, the doorman who took up all our bags, and the lovely man who brought up a z-bed for our daughter - all of these people with a smile and lovely attitude. The concierge outside helping me when I was lost as well. The bedroom had a great view of the ocean, fresh water, clean white fresh linen sheets - it was super. The location is right in the middle of west beach - vibrant, lively, so much is here. The pool is on the roof top with amazing views, lots of sunbeds, same with the beach, they have sunbeds there as well. The lifeguards are such gentlemen taking you to the sunbeds and preparing the towels for you with a smile as well. The WiFi worked perfectly which was exactly what we needed for our devices and laptops. I would recommend this hotel to anyone coming to Dubai - it is outstanding. We will ensure to become frequent visitors of the restaurant and bar once we move to Dubai as the service was so excellent. Thank you Voco, we will enjoy the remaining days here with you! Kate, Richard & Sorcha