DoubleTree By Hilton Rome Monti

Great location and hotel. The lobby is very nice with a boho style feel and several different seating levels. Room was spacious and shower was great. Staff were friendly and accommodating. Breakfast was the only downside. Service was poor…we had to go up to the host stand to place an order as no waitstaff came by the table on either of the two mornings we were there. We saw them busily working to replenish the buffet line and clear tables, but never approached our table to ask if we needed anything. This happened both days. The gentleman at the door was not engaging or friendly. On two occasions, I smiled at him and nodded, and he didn’t even acknowledge me. Certainly not what you want from someone standing at the entrance door of your hotel. On our final morning, I ordered an omelette with ham, cheese and tomatoes. When it arrived on my first hit I discovered it had mushrooms in it. I have a mushroom allergy (which I informed the hostess on our first day). She was the one who took the order, and thinking I may have mistakenly indicated mushrooms I asked if she still had the order slip where she wrote my order down. She went back to the kitchen and brought it out, and it did not have mushrooms written on it. It was written exactly as I had ordered. So it was a kitchen error, which can happen but certainly when a food allergy is concerned, it is serious. Overall, we enjoyed the hotel. The breakfast experience was just a bit disappointing from a service standpoint

I totally recommend booking your stay here. The staff were super friendly and professional when we checked in and remained that way during our stay. Helpful whenever we needed recommendations for dining or simple tasks like an extra towel. The hotel is located in a great location to many of the top sites and is very quaint and quiet in the evenings. Our room was very clean and well maintained. This was our second trip to Rome. We hope to make it back their again and if we do, we will most certainly book this hotel.