This page explains how accommodation providers, LiteAPI.travel partners, and other B2B counterparties can raise a dispute with Tech Fly, operator of location.travel. Guests looking to raise a complaint about a booking should instead contact info@location.travel directly.
1. Scope
Use this process for disputes that concern:
- Property listing content (photos, descriptions, amenities, policies) displayed on location.travel
- Brand, intellectual property, or reputation matters relating to Tech Fly or location.travel
- Commission, invoicing, or account reconciliation between Tech Fly and the partner
- Alleged breach of a partnership agreement with Tech Fly
Any dispute about the technical execution of a booking — availability, price mismatch, allotment/oversell, cancellation policy enforcement, no-show reports, refund settlement, chargebacks, payment-processor incidents — is handled through LiteAPI's own partner-dispute process, operated by Nuitée Travel Limited (4 Waterloo Rd, Ballsbridge, Dublin, D04 A0X3, Ireland — contact hello@nuitee.com), because reservations are transmitted, executed, and settled through the LiteAPI platform and Tech Fly is not a party to them. Where a case involves both Tech Fly and LiteAPI, we will coordinate with LiteAPI on your behalf but the underlying reservation matter remains subject to LiteAPI's process.
2. How to file a dispute
Send an email to info@location.travel with the subject line Partner Dispute. Please include:
- Legal name of the partner entity and contact person (name, role, email, phone)
- LiteAPI hotel ID (where applicable) and property name
- Any related booking references or confirmation numbers
- Clear description of the issue, including dates and amounts involved
- Supporting evidence (screenshots, invoices, contract clauses, correspondence)
- The outcome you are seeking
3. Response times
- Acknowledgement — within 5 business days of receiving your email.
- Substantive response — within 15 business days, or a status update if more time is needed.
- Resolution target — 30 business days from acknowledgement, subject to the complexity of the matter and the responsiveness of the parties.
4. Escalation
If a matter is not resolved through this process, the escalation path set out in your underlying partnership agreement or LiteAPI supplier agreement applies. Nothing in this page waives, limits, or extends any dispute-resolution clause of an existing contract between you and Tech Fly or between you and LiteAPI.travel.
5. Confidentiality
We treat partner disputes as confidential. Information you provide will only be shared internally, with LiteAPI.travel where necessary to resolve the case, and with legal or regulatory authorities where required by law.
6. Governing law
Unless your partnership agreement provides otherwise, disputes are governed by the laws of the Republic of Albania, with the non-exclusive jurisdiction of the courts of Albania.
7. Contact
Tech Fly, Sheshi Avni Rustemi 22/2, 1001 Tirana, Albania — VAT L11904007C — info@location.travel
