清洁度8.5Mixed mentions: several guests praised overall cleanliness, but there are specific complaints about pool area cleanliness and at least one report of dirty breakfast tables and inconsistent housekeeping attention.
服务9.6Generally excellent and attentive staff (multiple mentions of outstanding employees such as Nur and Husna; superb bellboy/valet). Some isolated reports of staff training/service decline, but overall service sentiment is strongly positive.
位置9.0Located on the edge of the Palm — some guests found this remote but appreciated the relaxation, beach access and gardens; overall location sentiment is positive with a minor drawback about distance.
客房质量9.5Frequently described as luxurious, spacious and well-appointed with stunning views; multiple guests highlighted room size and quality of furnishings.
设施9.2Strong mentions of pool, beach, gardens and excellent facilities. Minor negative notes about pool area cleanliness and weak Wi‑Fi coverage on balconies/outdoor areas.
性价比9.1Standard quality for this hotel tier
餐饮7.9Food and breakfast had several complaints: poor breakfast quality reported and issues with table cleanliness/service at breakfast; this is the clearest recurring negative in F&B.
整体体验10.0Majority of reviews describe a luxurious, memorable stay with exceptional service and beautiful surroundings; despite some service and F&B issues, overall sentiment is overwhelmingly positive and recommendatory.